AI-Powered Chatbots Are the New Frontline of Customer Service

Gone are the days of waiting on hold. Today, AI-powered chatbots can resolve issues, guide users, and even upsell products — 24/7.

With advancements in natural language processing (NLP), chatbots can understand tone, context, and even intent. This leads to faster service and more satisfied customers.

Popular platforms like Intercom, Drift, and Zendesk already offer AI-integrated support options used by major brands globally.

Labels: AI, Chatbots, Customer Service, Automation, Business Tech